Shallotte, NC – ATMC was recently awarded “Best in Customer Service” in the Brunswick Beacon’s 2019 Best of Brunswick Awards. This is the cooperative’s eleventh year receiving the recognition. The accolade is part of the Beacon’s Reader’s Choice program where readers cast their votes for their favorites in a variety of categories.
“Our employees take pride in being named best in customer service, and work hard each day to meet and exceed that expectation,” commented Keith Holden, ATMC CEO. “We are proud to receive this recognition once again.”
Over the past year, ATMC has focused on upgrading services and improving the overall customer experience by adding Saturday installation hours, implementing an appointment reminder system, and shortening the wait time for after-hours and weekend repairs. In addition to providing award winning customer service, ATMC increased Internet speeds for more than 12,000 customers without raising costs and implemented network upgrades which provided 2,000 customers living in the most rural areas of Brunswick County with access to broadband speeds of up to 300 Mbps. Another 1,000 rural customers are on schedule to have access to faster speeds by the end of this year. ATMC also completed fiber optic buildouts on Ocean Isle Beach, Oak Island and additional areas of Leland. This year, ATMC will work to bring FOCUS fiber optics with speeds of up to 1 Gigabit to Holden Beach, Caswell Beach, Seaside and parts of Boiling Spring Lakes.
“We’ve served this community for more than sixty years by putting service first,” said Keith Holden, ATMC CEO. “We want to continue to serve the generations to come, so we make it our priority to invest not only in technology, but also people who want to serve the community.”
For more information about ATMC or their services, visit www.atmc.com or call 910-754-4311.
ATMC is a member-owned cooperative providing a multitude of communications services, including telephone, business systems, wireless, Internet/Broadband, cable television service, and ATMC Security, in Brunswick and Columbus Counties in southeastern North Carolina. ATMC is the largest telephone cooperative in North Carolina and one of the largest in the country. For more information on ATMC products and services, visit atmc.com