Wilmington, NC – Lower Cape Fear Hospice received the 2019 Hospice Honors Elite recognition from HEALTHCAREfirst yesterday at the National Hospice and Palliative Care Organization’s Leadership and Advocacy Conference in Washington, D.C.
Each year, HEALTHCAREfirst conducts a review of the Hospice Consumer Assessment of Healthcare Providers and Systems (CAHPS) survey results, which ask hospice patients’ caregivers and families about their satisfaction with hospice services and other feedback. Hospices receive a score on 24 quality indicator measures, and the review compares each individual hospice’s performance score for each measure to the national performance score based on all hospice information available.
Hospice organizations which score above the national HEALTHCAREfirst performance score on 20 of the 24 evaluation questions receive the Hospice Honors designation. Organizations which score above the national HEALTHCAREfirst performance score on all 24 of the evaluated questions receive the prestigious Hospice Honors Elite recognition.
Lower Cape Fear Hospice (LCFH) has received the 2019 Hospice Honors Elite recognition, meaning it scored above the national performance score on all evaluation questions during the October 2017 to September 2018 evaluation period.
LCFH’s South Carolina branch, Mercy Care, has received the 2019 Hospice Honors recognition, meaning it scored above the national performance score on at least 20 of the 24 evaluation questions during the October 2017 to September 2018 evaluation period. LFCH Mercy Care serves Horry, Georgetown and Marion counties.
LCFH and LCFH Mercy Care are the only local hospice providers to have received either the Hospice Honors or Hospice Honors Elite recognition.
“This is wonderful news,” said Gwen Whitley, President and CEO of Lower Cape Fear Hospice. “Our team works hard every day to provide the highest level of care and support to patients and their families. It is rewarding to see that so many of our patients’ families and caregivers were pleased with the care they received, and to see the hard work of our team members recognized.”
LCFH serves more than 700 hospice and palliative patients a day, and more than 6,000 families per year. Thanks to the generosity of donors, LCFH provides $1 million in care and services not covered by a reimbursement source each year. No one is ever refused care based on ability to pay.
LCFH is a nonprofit organization dedicated to providing the highest level of care and comfort to patients with life-limiting illness; support and counseling to families; and education to the community. For more information, visit lcfh.org.